General Terms and Conditions of Sale
These general terms and conditions of sale govern all relations between Flocopus, SARL with a share capital of €1,500, registered with the Trade and Companies Register of Grenoble under number 987 434 255 (hereinafter “the Company”), and its customers.
To contact Customer Service: Use the contact form on the website
Parcel returns: Use the contact form on the website
ARTICLE 1 - PURPOSE
These general terms and conditions of sale are intended to define the terms and conditions of the sale to the customer via the website www.boutiqueducerfvolant.com (hereinafter the “Website”) of products by the Company (hereinafter the “Products”).
ARTICLE 2 - SCOPE OF APPLICATION
These General Terms and Conditions are effective and applicable as from November 25, 2014. They constitute the entirety of the obligations and rights of the Parties. The Customer may save and/or print them.
The Customer acknowledges having read the general terms and conditions of sale and expressly declares acceptance thereof. This acceptance shall be confirmed with each order once the Customer has ticked the box “I accept the general terms and conditions of sale.” In this sense, the Customer accepts without reservation all the provisions set out in these terms, to the exclusion of all others.
The applicable general terms and conditions of sale are those in force on the Website at the date of validation of the order by the Customer.
The fact that the Company does not enforce at a given time any of the clauses of the general terms and conditions of sale cannot be interpreted as a waiver of its right to enforce them at a later date.
The Company reserves the right to amend these general terms and conditions of sale at any time without prior notice and without prejudice to anyone.
If any provision of these general terms and conditions of sale is found to be invalid under an applicable legal rule or a final court decision, it shall be deemed unwritten, without invalidating the entirety of these general terms and conditions of sale or affecting the validity of the other provisions.
ARTICLE 3 - ORDER
3.1 - Ordering procedure
The Customer places an order in accordance with the instructions shown on the Website and summarised as follows:
- The Customer selects items and adds them to the cart;
- The Customer enters their details and billing information;
- The Customer confirms the order;
- The Customer chooses a payment method and validates the payment.
3.2 - Final nature of the order
Orders placed on the Website constitute a firm and final commitment by the Customer when the Customer has confirmed acceptance of these General Terms and Conditions and completed payment. The contract is deemed valid and accepted when such orders are confirmed by the Company by email within 48 hours from the time of the Customer’s order.
Failure by the Company to confirm within this timeframe cannot be interpreted as confirmation and acceptance of the order.
The Company reserves the right not to confirm the order, particularly in cases of refusal of payment authorisation by officially accredited organisations, non-payment of a previous order, pending payment disputes, incomplete orders, or a withdrawal procedure concerning one or more of the products ordered. The Company will inform the Customer by email.
The Company also reserves the right not to confirm the order if it deems the order fraudulent, for example (without limitation) if the quantities ordered are abnormally high compared to quantities usually ordered by customers as consumers without justification or prior notice.
ARTICLE 4 - AVAILABILITY OF PRODUCTS
Product sales are limited by the quantities available in stock or on order from the Company’s suppliers. Products are offered to Customers until stocks are exhausted.
In the event of total or partial unavailability of a product after validation of the order by the Customer, the Company will inform the Customer within 30 days following order validation, by email or telephone, of the cancellation or partial delivery of the order.
In accordance with Article L 121-20-3 of the French Consumer Code, if a product is unavailable, the Customer may choose:
- Either to be refunded no later than thirty days after payment of the order;
- Or to receive from the Company a product or service of equivalent quality and price, subject to stock availability.
ARTICLE 5 - PRICE
Prices on the Website are expressed in euros and include value-added tax. The Product prices are those displayed on the Company’s Website on the day of the order. The Company reserves the right to change its prices at any time but undertakes to apply the rates in force at the time of the order.
ARTICLE 6 - PAYMENT
6.1 - Payment methods
The Company accepts payment by bank transfer, credit card (Carte Bleue, Visa, Mastercard), and American Express.
The credit card must be issued in France by a bank domiciled in Metropolitan France (including Corsica and Monaco). Payment for the order shall be made at the time of order validation by the Customer, i.e. once the Sale has been confirmed.
The Company accepts payment by bank cheque. The order is validated and dispatched once the cheque has been received and cleared. Orders placed by cheque will be reserved for a period of 5 working days, after which the order will be cancelled if the cheque has not been received.
6.2 - Security of payment methods
All bank transactions are carried out on the Website in a secure manner. The Company uses the SSL (Secure Sockets Layer) protocol from its provider, which encrypts information in order to protect all data related to personal information and payment methods.
The information provided when placing the order (card number and expiry date) will not be stored on the Company’s servers.
To enhance security, the Customer will be required to provide this information for each new order.
6.3 - Default of payment
The Customer guarantees to the Company that the payment method used is valid and not the result of fraudulent activity.
In the event of an order not being fully or partially paid by the Customer, the Company undertakes to inform the Customer by email and to request a remedy.
If no response or solution is provided within five (5) days, the Company reserves the right, in particular, to refuse to deliver the order, cancel all current orders, or suspend the Customer’s account.
Furthermore, the Company reserves the right to suspend any order in case of refusal of payment authorisation by financial institutions.
ARTICLE 7 - DELIVERY
Products are delivered to the address provided by the Customer when validating the order. It is the Customer’s responsibility to check the condition of the delivery and to make any reservations and claims that may be justified, or even refuse the parcel if it appears to have been opened or bears obvious signs of damage, without prejudice to the Customer’s right of withdrawal.
7.1 - Delivery time
From the time the Product is ordered by the Customer on the Company’s Website, the maximum delivery period is 20 working days, unless otherwise specified to the Customer when placing the order or in the description of the specific sales conditions of the Product available on the Website. Delivery times are specified on each product page and are expressed in working days (excluding Saturdays and Sundays).
7.2 - Shipping time
Items in stock are dispatched within 24 to 48 hours following the order on the Website. Any order of products available in stock confirmed before 12 noon (Monday to Friday) is dispatched the same day.
7.3 - Product returns
All returns must be subject to a special request to the Company’s customer service using the contact form on the website, within 30 days of delivery. All returned products must be new and in their original packaging.
ARTICLE 8 - RIGHT OF WITHDRAWAL
In accordance with Article L.121-20 of the French Consumer Code, the Customer has a period of 7 (seven) clear days from the date of delivery of the order to return a product or request an exchange, without having to give reasons or pay penalties, except for return shipping costs. Returned products must be new, in their original packaging, and unused.
ARTICLE 9 - MODIFICATION OF THE WEBSITE
The Company reserves the right to modify at any time the information posted online, particularly during updates of the Website. Similarly, the Company reserves the right to interrupt or suspend all or part of the Website’s functionalities at any time without notice.
ARTICLE 10 - DATA PROTECTION AND PRIVACY
10.1 - Use of personal data
The Customer has the right to access, rectify, or object to the personal data collected concerning them. These rights may be exercised from the Website, using the contact form, or by writing to: Sarl FLOCOPUS - 1 rue des Pins - 38100 GRENOBLE.
The Company undertakes to respect the confidentiality of this personal data and to process it in compliance with the General Data Protection Regulation (GDPR):
This website, intended for the online sale of Kites, allows the company FLOCOPUS to collect personal data (names, first names, postal address, telephone numbers, and email addresses in particular), concerning natural or legal persons potentially interested in the products sold on the website (prospects).
Data is collected exclusively for the purpose of shipping orders to the customer and, if authorised by the customer, sending information about current offers. Personal data is kept by FLOCOPUS solely for useful purposes, ensuring the proper functioning of relations with the customer.
If the person does not provide all the mandatory information in the website’s forms (mandatory fields), they cannot send the form and therefore cannot place an order on the Boutique du Cerf-Volant website.
This personal data will not be disclosed to any third party without the prospect’s written consent.
At any time, upon simple request, a prospect may be completely removed from the FLOCOPUS database (right to erasure).
Any customer or prospect of the company FLOCOPUS may request to be removed from the mailing list for such information.
The company FLOCOPUS has appointed a Data Protection Officer (DPO), whose contact details may be provided upon simple request.
10.2 - Newsletter
If the Customer agrees when registering or later at any time by logging into the same section, they will receive promotional offers through the Company’s newsletter by email. The Customer may unsubscribe at any time by clicking the link provided for this purpose in the newsletter or by contacting Customer Service.