Delivery and Returns

Packaging and shipping of your parcel

At the Kite Shop, we do our best to process your orders as quickly as possible.

That’s why any order placed before noon is shipped the same day for all items marked "24H delivery possible"!

We make sure that most of the products available for sale are always in stock with us.

You can then choose between 2 delivery options:

- DPD Predict by default, for delivery within 24 to 48h
- Chronopost, for abroad or express delivery on request.

Tracked solutions, ideal if you cannot be available during the day.

Our return policy

Having an issue with your order?

No worries, just contact us to get an answer within the day.

Depending on your needs, we will organize a return (new products only) and send you a prepaid label to stick on your parcel.

You just have to drop the parcel at a post office.

Upon receipt, we check the condition of the goods and immediately contact you to arrange a replacement or refund.

Packaging and environment

Most of the packaging we use comes from a recycling program. To reduce our environmental impact, we collect and reuse almost all of our packaging!

But don’t worry about how your parcel will look. Even for gifts, we make sure your order is packed as neatly as possible!